Pre-Shipment Services

Before order shipment, customers may request:

✓ Shipping address modification

✓ Product size/color change

✓ Equivalent product exchange (must maintain same item quantity)

✓ Partial or full order cancellation

Shipping Phase

✖ No modifications allowed after shipment

For delivery failures due to customer reasons (incorrect address, recipient unavailable, package refusal, uncollected by deadline, etc.):

◉ Pay redelivery fees

◉ OR request partial refund (excluding shipping costs)

For non-customer related delivery failures:

A. With shipping insurance: Full refund (product value + shipping)

B. Without insurance: Product value only

✖ No refund if tracking shows successful delivery

After-Sales Protection

30-Day Hassle-Free Returns:

✓ Returns/exchanges within 30 days of delivery

✖ Requests beyond 30 days not accepted

Exclusions apply to:

✖ Flash sale items

✖ Free gifts

✖ Swimwear/lingerie

✖ Clearance items

Return Process:

Contact customer service for return address

Items must have original tags and packaging

Delivery Delay Compensation

For deliveries exceeding estimated time:

⌛ 7-day delay: Full shipping refund (10% order value for free shipping orders)

⌛ 12-day delay: 50% order value refund

⌛ 17-day delay: 100% refund

Refund Policy

↻ Refunds issued to original payment method

Processing times:

✓ PayPal: Within 48 hours

✓ Credit/Debit Cards: 48hr processing + up to 14 business days (varies by bank)

Notes

• Membership benefits subject to change - check Account page

• Midmode reserves final interpretation rights