Core Return Guidelines

▶ 30-Day Worry-Free Returns

Eligible within 30 days of delivery

Items must be in pristine condition (unopened/unused with original tags)

Original packaging and proof of purchase required

▶ Non-Returnable Items

Intimate apparel (underwear/swimwear/socks)

Jewelry & beauty products

Promotional items (flash sales/bundles/clearance)

Free gifts & gift cards

4-Step Easy Return Process

1️⃣ Online Request

Desktop: Log in → "My Orders" → Submit return request

Mobile App: Click "Quick Return" on order details

2️⃣ Approval Confirmation

Customer service response within 24hrs

Return shipping label provided upon approval

3️⃣ Return Shipping

Use provided label at authorized shipping locations

Return shipping fees automatically deducted

Never ship back to original sender address

4️⃣ Refund Processing

Inspection completed within 48hrs of receipt

Refund issued to original payment method (minus shipping/insurance)

Processing time:

✓ E-wallets: 1-3 business days

✓ Credit cards: 7-14 business days

Shipping Fees

Costs calculated based on actual package weight/dimensions according to current carrier rates.

Important Notes

⚠️ Key Reminders

Return shipping deducted from refund

Original shipping/insurance non-refundable

Incorrectly routed packages will be discarded

Abuse may result in account restrictions

🔍 Quality Standards

Original product tags must remain attached

Electronics require intact anti-tamper seals

Cosmetics must have unbroken seals

FAQs

▷ Can I exchange items?

"Return-to-rebuy" only - no direct exchanges after shipment

▷ Where's my return label?

Provided by customer service upon approval

▷ Missing refund?

Verify bank statement

Contact card issuer

Call Midmode Support: +1 832 833 5248